Terms & Conditions
1. Acceptance of Terms
By accessing and using the Coach Lain training platform ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms and Conditions, please do not use this Service.
2. Services Provided
Coach Lain provides mental performance training, in-person performance training, and related athletic development services. Services may be delivered virtually or in-person depending on the program selected.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Payment and Refunds
All payments are processed securely through Stripe. Fees for services are non-refundable unless otherwise stated. Package purchases and session credits expire as indicated at the time of purchase.
4a. Training Package Policy
The following terms apply specifically to all multi-session training packages (including 3-lesson, 5-lesson, and 8-lesson packages):
- Non-Refundable: All package purchases are final. No refunds will be issued once a package has been purchased, regardless of the number of sessions used.
- Non-Transferable: Packages may not be transferred, gifted, or assigned to another individual.
- Session Expiration: All unused package sessions expire on December 31st at 11:59 PM of the current fiscal year. Expired sessions are forfeited with no refund or extension.
- Scheduling Responsibility: It is the client's responsibility to schedule sessions prior to the expiration date. If you are unable to find a suitable time from the available scheduling calendar, please contact Coach Lain as soon as possible — do not wait until sessions are close to expiring.
5. Cancellation Policy
Sessions must be cancelled at least 24 hours in advance to receive credit. Late cancellations or no-shows will forfeit the session credit.
6. Code of Conduct
Users agree to conduct themselves respectfully and professionally. Harassment, discrimination, or abusive behavior will result in immediate termination of services without refund.
7. Intellectual Property
All content, materials, and intellectual property provided through the Service remain the property of Coach Lain LLC. Users may not reproduce, distribute, or create derivative works without express written permission.
8. Limitation of Liability
Coach Lain LLC is not liable for any injuries, damages, or losses arising from participation in training programs. Users participate at their own risk and should consult with medical professionals before beginning any training regimen.
9. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the Service after changes constitutes acceptance of the modified terms.
10. Contact Information
For questions about these Terms and Conditions, please contact us at: hello@trainwithcoachlain.com