Privacy Policy

Last Updated: December 16, 2024

1. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, phone number
  • Payment information (processed securely through Stripe)
  • Profile information (sport, school, age, goals)
  • Session data, videos, and training materials
  • Communication preferences and SMS opt-in status

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process payments and manage bookings
  • Send you booking confirmations, reminders, and updates
  • Respond to your inquiries and provide customer support
  • Personalize your training experience
  • Send marketing communications (with your consent)

3. SMS Communications

If you opt in to SMS notifications, we will send you text messages about reminders, announcements, and program updates. Message frequency varies. Standard message and data rates may apply. You can opt out at any time by texting STOP or updating your preferences in your account settings.

4. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers (Stripe for payments, Twilio for SMS, Resend for email)
  • Legal authorities when required by law
  • With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access and update your personal information
  • Request deletion of your account and data
  • Opt out of marketing communications
  • Withdraw SMS consent at any time

7. Children's Privacy

Our services are intended for individuals 13 years of age or older. For users under 18, we require parental consent. We do not knowingly collect personal information from children under 13 without parental consent.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience, analyze usage patterns, and maintain session information. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through the Service.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: hello@trainwithcoachlain.com

We Value Your Privacy

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. Under the California Consumer Privacy Act (CCPA), you have the right to opt-out of the sale of your personal information. By clicking "Accept All", you consent to our use of cookies.